Projects
Our experts have been key part on the following projects:
CA Service Desk Management v.14.0-17.3
Implementation, customization, integrations and 2nd Level Support.
KEY FEATURES
• INCIDENT MANAGEMENT PROCESS
• KNOWLEDGE MANAGEMENT PROCESS
• PROBLEM MANAGEMENT PROCESS
• SERVICE REQUEST PROCESS
• CHANGE MANAGEMENT PROCESS
• SERVICE CATALOG
• SELF SERVICE PORTAL
• PROCESS AUTOMATION MANAGEMENT
• JASPERSOFT REPORTING
• IMPLEMENTATION OF NON-IT SERVICESS
INTEGRATION WITH
• CALL CENTER
• ORACLE DB MIDLAYER
• CHAT-BOT
• AD
• Email
BH Telecom dd Sarajevo
Implementation, Version Upgrade and 24/7 Support on:
KEY FEATURES
• BMC AR SYSTEM
• CMDB
• ATRIUM CORE
• ATRIUM INTEGRATOR
• ASSET MANAGEMENT
• SERVICE DESK
• KNOWLEDGE MANAGEMENT
• SERVICE LEVEL MANAGEMENT
INTEGRATION WITH
• CALL CENTAR
• JRK and JPP applications
• TIS (TECHNICAL INVENTORY SYSTEM)
• WORKFORCE MANAGEMENT SYSTEM (CLICKSOFTWARE)
• SIEBEL CRM
BMC Remedy ITSM Suite v. 7.1 -v. 20
KEY FEATURES
• INCIDENT MANAGEMENT PROCESS
• KNOWLEDGE MANAGEMENT PROCESS
• PROBLEM MANAGEMENT PROCESS
• SERVICE REQUEST PROCESS
• TAILOR-MADE FORMS AND PROCESSES FOR TELEKOM SERBIA
INTEGRATION WITH
• CALL CENTAR
• TIS (TECHNICAL INVENTORY SYSTEM)
• WORKFORCE MANAGEMENT SYSTEM (CLICKSOFTWARE)
• SIEBEL CRM
• IBM NETCOOL MONITORING